Commercial Service Manager Job in Philadelphia | Terminix
Overview
Lead a team of commercial pest technicians in a local Terminix branch, ensuring top-tier service delivery to 3 million+ customers. Manage scheduling, compliance, and performance while driving customer satisfaction. Commercial Pest Control operations run across 47 states, and this role is central to branch success. You'll own technician development and route efficiency from day one.
What You'll Do6
- 1Monitor branch scheduling and ensure pest tech routes are successfully completed within established timeframes.
- 2Enforce regulatory compliance and safety standards across all commercial pest control operations.
- 3Respond to customer concerns, including resolving cancellation requests and maintaining retention.
- 4Inspect and evaluate technician performance, providing actionable feedback to improve service quality.
- 5Maintain inventory levels for pest control products, ensuring availability and proper storage.
- 6Facilitate ongoing training for local sales and service teams, reinforcing product knowledge and techniques.
Requirements9
- 1Associate's degree required; 4-year degree preferred.
- 2Valid driver's license from state of residence is mandatory.
- 31-2 years of related experience preferred.
- 4Proven ability to lead and motivate teams effectively.
- 5Strong communication skills, both written and verbal.
- 6Problem-solving aptitude with practical solution development.
- 7Ability to build rapport and trust with customers and employees.
- 8Detail-oriented with a strong emphasis on safety protocols.
- 9Comfortable working outdoors and in confined spaces like crawl spaces and attics.
Salary Insight
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