Collections Specialist, Retail & Consumer Accounts
Overview
Retail Collections role owning a portfolio of consumer accounts at Stillman Law Office in Detroit with potential for uncapped earnings through a performance-based bonus program. You will negotiate payment arrangements, document activity, and collaborate across a compliance-driven team. This position is onsite and offers growth in a professional, customer-service focused environment.
What You'll Do5
- 1Build and maintain accurate account records and document consumer interactions with Microsoft Office tools
- 2Negotiate payment arrangements within guidelines to reach mutually beneficial resolutions and meet production goals
- 3Drive inbound and outbound communications for pre- and post-judgment accounts to advance case status
- 4Review account information to determine appropriate collection strategies and respond to consumer inquiries with professional communication
- 5Collaborate with team members to support departmental objectives and participate in special projects to support Firm goals
Requirements8
- 1High school diploma or equivalent
- 2Strong verbal communication and active listening skills
- 3Excellent negotiation and conflict-resolution abilities
- 4Strong attention to detail and commitment to accuracy
- 5Ability to manage multiple priorities in a high-volume environment
- 6Strong time-management and organizational skills
- 7Ability to work independently while contributing to a team-oriented environment
- 8Basic computer proficiency including Microsoft Office applications
Salary Insight
$35 - $42k per year
Location
Required Skills
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