Collections Officer Cyprus Credit Union
Overview
Cyprus Credit Union seeks a Collections Officer to lead delinquent account recovery. The ideal candidate will own collections across multiple product lines while maintaining professionalism. This role drives revenue growth through strategic outreach and relationship management. You will collaborate with cross-functional teams to achieve organizational goals.
What You'll Do11
- 1Receive delinquency reports and verify loan status through system checks
- 2Follow up on accounts via phone and written correspondence
- 3Discuss payment options and suggest financial counseling
- 4Continue collection efforts until loan writes off or bankruptcy
- 5Maintain member confidentiality throughout process
- 6Use daily suspense and delinquent loan reports for monitoring
- 7Apply persuasive communication skills to resolve member disputes
- 8Document all interactions and approve extensions
- 9Monitor collateral insurance coverage
- 10Prepare write-off summaries and recommend charge-offs
- 11Keep detailed activity reports on loan status
Requirements7
- 1High school diploma or equivalent
- 2Knowledge of collection procedures and relevant laws
- 3Understanding of credit union loan products
- 4Prior collection experience preferred
- 5Strong accuracy and communication abilities
- 6Ability to work independently under pressure
- 7Stress tolerance for high-volume environments
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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