Collections Coordinator, Auto Finance & Customer Service
Overview
Own and manage a portfolio of auto loan accounts and reduce delinquency at scale. Work with GLS teams to contact customers, understand payment ability, and document outcomes. Build relationships to secure reliable payments while following guidelines in a fast-paced environment. This role blends analytics and customer service to improve collections effectiveness and customer outcomes.
What You'll Do5
- 1Build relationships with customers to understand intent and ability to pay and document outcomes in GLS systems
- 2Negotiate solutions that work for customers and GLS to secure immediate payments or promises with clear dates and amounts
- 3Maintain electronic records and support special projects as needed
- 4Meet or exceed assigned delinquency reduction goals and business plan objectives
- 5Follow state and company guidelines while maintaining high-quality customer interactions
Requirements5
- 1High school diploma or equivalent
- 2Excellent interpersonal and communication skills with internal and external customers
- 3Strong judgment and discretion with confidential information
- 4Ability to build cross-functional partnerships and adapt in a fast-paced environment
- 5Proficient computer skills and quick to learn new systems
Salary Insight
$35k per year
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