Club Manager, Racquet Sports Club Opening
Overview
You own the member experience at Beaverton Sports Club, a new 5-court racquet club opening September 2026. Report to the central team at Woodinville Sports Club, who handle programming, marketing, pricing, finance, HR, and facilities, so you stay focused on members and growth. Lead the front desk team, drive tours and trials into membership, and make Tier 1 Academy the main growth engine. Run a hands-on operation where your judgment shapes the club culture and your sales skills build the membership from zero. This role fits a builder who wants to open a site and watch it thrive.
What You'll Do11
- 1Own the member's day end to end: enforce service standards, resolve issues in the moment, and make on-site judgment calls that shape the club's feel.
- 2Hold open/close standards: courts and amenities presentable every day without exception.
- 3Act as first responder on facility and safety issues, coordinating local vendors as needed.
- 4Drive tours, trials, and conversion of leads into members using the central marketing funnel.
- 5Fill the Tier 1 Academy pipeline: convert intro and trial experiences into recurring academy enrollment.
- 6Run retention outreach and engage early-tenure members to reduce churn.
- 7Build the club's presence in the Beaverton community through local partnerships and events.
- 8Serve as on-site owner's representative through buildout and punch list: contractor access, daily progress and quality checks, site safety.
- 9Hire, schedule, and develop the front desk team with HR support, setting the floor culture.
- 10Deliver the site budget and operate to the standard set by the central WSC team.
- 11Escalate construction issues promptly to shield the member experience even after doors open.
Requirements7
- 13+ years leading a customer-facing operation (club, fitness, hospitality, or retail) with direct staff supervision.
- 2Proven sales or membership-growth track record, owning a conversion and retention number.
- 3Comfort in a hands-on, build-it environment, steady through construction and opening-phase ambiguity.
- 4Available evenings and weekends, able to work on your feet and lift up to 40 lbs.
- 5Racquet sports or club industry experience preferred.
- 6Experience opening a new site or location preferred.
- 7Familiarity with CourtReserve or similar club management software preferred.
Salary Insight
$60 - $70k per year
Location
Required Skills
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