Client Services Coordinator, Healthcare Support & Call Center
Overview
Own client interactions at scale within a confidential, process-driven environment. You will manage inbound and outbound calls, resolve inquiries, and sustain high satisfaction through accurate information and empathetic service. Collaborate with internal teams to improve service delivery and maintain rigorous records. This role is onsite in Mt. Juliet, TN, contract to hire.
What You'll Do10
- 1Build sustainable relationships with clients through clear, proactive communication
- 2Identify client needs and provide accurate information using approved tools and resources
- 3Handle inbound and outbound calls with professional telephone etiquette
- 4Resolve client issues and de escalate concerns within required time limits
- 5Document and maintain records of all interactions and actions taken
- 6Follow established procedures and policies consistently
- 7Collaborate with internal teams to resolve client issues and improve service delivery
- 8Maintain strict confidentiality of client information at all times
- 9Support a customer focused culture by demonstrating empathy and professionalism
- 10Follow up with clients to ensure issue resolution and positive outcomes
Requirements10
- 1Proven track record in customer support or client services, preferably in a call center or client-facing environment
- 2Strong phone handling skills and professional communication
- 3Active listening with ability to understand client concerns
- 4Customer oriented mindset with adaptability to various personalities
- 5Excellent verbal and written communication skills
- 6Ability to multi task in a fast paced environment with accuracy and attention to detail
- 7Strong organizational and time management skills with task prioritization
- 8High sensitivity to confidential matters and commitment to client privacy
- 9Experience handling customer complaints and de escalation of challenging situations
- 10Experience in call center, customer care, or client services environment
Salary Insight
$42 - $50k per year
Location
Required Skills
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