Client Representative, Sales & Customer Engagement
Overview
As a Client Representative at Sky Inc, you own the customer relationship for our telecommunications client, engaging directly with customers in the Nashville area. You work within a cross-functional team of 10+ reps, driving in-person sales presentations and building lasting relationships. This role pairs field sales with strategic problem-solving, offering paid training and a clear path to advancement. You will own your schedule and results from day one, with the autonomy to shape your career trajectory.
What You'll Do8
- 1Own customer engagement by conducting in-person sales presentations that convert prospects into loyal customers.
- 2Build and maintain relationships with customers to understand their needs and align solutions from our telecom client.
- 3Collaborate with the Sky Inc team and client partners to refine messaging and improve the customer experience.
- 4Drive first 90-day outcomes by securing 15+ new customer sign-ups per month and achieving a 90% satisfaction score.
- 5Lead customer feedback loops, channeling insights to the client to optimize campaign effectiveness.
- 6Represent Sky Inc at community events, demonstrating leadership and building brand presence.
- 7Execute daily outreach plans to reach customers missed by indirect marketing, leveraging CRM tools to track interactions.
- 8Mentor new hires on sales techniques, contributing to team performance and culture.
Requirements8
- 10-5 years of experience in customer-facing roles, including sales, retail, or hospitality.
- 2Proven track record of building rapport and closing deals, with examples of exceeding targets.
- 3Strong verbal and listening skills, evidenced by delivering clear presentations to diverse audiences.
- 4Ability to manage ambiguity and solve problems on the fly, as shown by handling objections in live settings.
- 5Self-starter who works independently and as part of a team, with references attesting to initiative.
- 6Demonstrated leadership in community or professional groups, such as team captain or volunteer coordinator.
- 7Preferred: Bachelor's degree in Marketing, Communications, Business, or related field.
- 8Willingness to work onsite in Nashville and travel within the metro area for client meetings.
Salary Insight
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