Client Experience Associate at PNC Financial Services Group
Overview
You will own delivering exceptional customer experiences at scale across multiple branches. You will build relationships and drive loyalty while fostering an inclusive workplace culture. This role focuses on enhancing customer financial wellbeing and growing share of wallet through personalized interactions.
What You'll Do11
- 1Deliver unique customer experiences that improve financial wellbeing and increase loyalty
- 2Process diverse customer interactions and educate them on financial alternatives
- 3Identify banking opportunities and make appropriate referrals to branch staff
- 4Engage customers in lobbies to promote PNC products and services
- 5Educate clients on transaction management using technology and resources
- 6Apply product knowledge to resolve customer issues efficiently
- 7Maintain accurate and efficient teller and branch operations
- 8Support proactive sales conversations through internal and outbound processes
- 9Drive customer loyalty by identifying and mitigating problems effectively
- 10Collaborate with team to elevate client satisfaction and retention
- 11Promote a differentiated customer experience aligned with PNC values
Requirements5
- 15+ years building ETL pipelines with Spark and Airflow
- 2Bilingual Spanish proficiency preferred
- 3Strong customer focus and risk management awareness
- 4Accountability for banking products and digital tools
- 5Proactive sales approach with matrix management skills
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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