Call Center Representative Entertainment Travel Associates

We seek a skilled Call Center Agent to drive customer satisfaction at Entertainment Travel Associates. The role focuses on delivering exceptional service while supporting scalable travel solutions. This position offers a fast-paced environment where you can grow professionally and make a lasting impact.

We seek a professional customer-focused Call Center Agent to deliver exceptional service in a fast-paced environment. This role involves responding to inquiries, resolving concerns, maintaining records, identifying needs, recommending solutions, following standards, supporting satisfaction initiatives, collaborating with teams, maintaining professionalism, participating in training, and benefiting from paid training, career advancement, professional development, supportive environment, performance recognition, and mentorship.

You will own the customer experience for a growing travel and entertainment company, handling inquiries, resolving issues, and building loyalty across a high-volume book of business. You will work directly with a supportive team, using CRM systems to track interactions and ensure no customer falls through the cracks. This role combines front-line service with the opportunity to shape service standards. What makes this unique is the emphasis on career growth from day one, including formal mentorship and fast-track advancement paths.

Lead communications strategy driving customer engagement and brand advocacy for Entertainment Travel Associates. This role shapes messaging across digital platforms and internal channels while supporting promotional initiatives. Ideal candidate thrives in fast-paced environment and excels at relationship building.

You will own the full customer service lifecycle for Entertainment Travel Associates in Tampa, FL, handling inbound inquiries and resolving issues for 50-100 clients daily. You'll be the first point of contact, turning travel hiccups into seamless experiences. Our team of 15 service agents supports a 24/7 operation, and you'll work alongside Salesforce and Zendesk to track every interaction. This role stands out because you'll receive CPC Card certification within your first year, paid for by the company.

You will own the front desk at Entertainment Travel Associates in Tampa, FL, greeting every visitor and directing them to the right person. You will keep the reception area spotless, manage mail and deliveries, and maintain visitor logs that keep our operations running. You will support a small team of travel specialists who craft unforgettable journeys. This role offers paid training and clear paths to grow into administrative or client-facing positions.