Call Center Agent - Entertainment Travel Associates

Join our Tampa based team as a Call Center Representative at Entertainment Travel Associates. You will own customer interactions while supporting our travel and entertainment expertise. This role offers competitive compensation and growth opportunities.

We seek a professional customer-focused Call Center Agent to deliver exceptional service in a fast-paced environment. This role involves responding to inquiries, resolving concerns, maintaining records, identifying needs, recommending solutions, following standards, supporting satisfaction initiatives, collaborating with teams, maintaining professionalism, participating in training, and benefiting from paid training, career advancement, professional development, supportive environment, performance recognition, and mentorship.

Lead communications strategy driving customer engagement and brand advocacy for Entertainment Travel Associates. This role shapes messaging across digital platforms and internal channels while supporting promotional initiatives. Ideal candidate thrives in fast-paced environment and excels at relationship building.

You will own the customer experience for a growing travel and entertainment company, handling inquiries, resolving issues, and building loyalty across a high-volume book of business. You will work directly with a supportive team, using CRM systems to track interactions and ensure no customer falls through the cracks. This role combines front-line service with the opportunity to shape service standards. What makes this unique is the emphasis on career growth from day one, including formal mentorship and fast-track advancement paths.

You will own the full customer service lifecycle for Entertainment Travel Associates in Tampa, FL, handling inbound inquiries and resolving issues for 50-100 clients daily. You'll be the first point of contact, turning travel hiccups into seamless experiences. Our team of 15 service agents supports a 24/7 operation, and you'll work alongside Salesforce and Zendesk to track every interaction. This role stands out because you'll receive CPC Card certification within your first year, paid for by the company.

We seek a PR Assistant to lead communications and build relationships at Entertainment Travel Associates. The role involves managing customer interactions and driving engagement across travel and entertainment sectors. This position offers a competitive salary and growth opportunities within a dynamic team.