Business Office Assistant - Dental Front Office | Fort Hamer Dental Care
Overview
As a Business Office Assistant, you will own the front office experience at Fort Hamer Dental Care, managing patient interactions and administrative workflows for a 7-person team. You'll handle scheduling, insurance claims, and payment processing using Dentrix and Microsoft Office Suite in a patient-first environment. Supported by Heartland Dental, you'll benefit from structured training and growth opportunities. Working Monday-Thursday, no nights or weekends, you'll join a collaborative team that values community and transparency, with quarterly bonus potential.
What You'll Do8
- 1Greet and welcome patients as they enter the office to create a great first impression of our team.
- 2Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
- 3Utilize Dentrix for patient scheduling and records.
- 4Schedule and confirm appointments for multiple providers in the office.
- 5File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
- 6Post insurance and patient payments and process accounts receivables.
- 7Review treatment plan fees and payment options with patients.
- 8Partner with the providers and team to implement Heartland Dental systems to optimize office potential.
Requirements10
- 1High School Diploma/GED.
- 21 year of dental front office work experience.
- 3Working knowledge of dental procedures and terminology.
- 4Dentrix or other dental software experience.
- 5Microsoft Office Suite, Outlook, and Teams experience.
- 6Experience working in a fast-paced and customer-centric environment.
- 7Strong communication, organization, and multitasking skills.
- 8Adaptable to changing workflows and team dynamics.
- 9Detail-oriented with a proactive approach to problem-solving.
- 10Ability to lift and carry up to 45 pounds at times.
Salary Insight
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