Bus Strat & Init Mgr – Client Services Growth Performance
Overview
Drive Responsible Growth and deliver for clients teammates communities and shareholders through strategic initiatives and operational excellence. Lead cross-functional partnerships to define execute monitor and refine processes that enhance performance management and client engagement.
What You'll Do11
- 1Builds and executes business initiatives while partnering with stakeholders
- 2Solves complex problems and delivers on initiatives using subject matter expertise
- 3Engages stakeholders to deliver compliant offer delivery and Digital First execution
- 4Performs analytics to identify opportunities and measure outcomes
- 5Develops strategic plans to drive progress toward business goals
- 6Drives performance management programs emphasizing client experience and consultative engagement
- 7Partners with stakeholders to strengthen agent and manager capabilities
- 8Translates performance insights into targeted coaching frameworks and learning interventions
- 9Identifies skill gaps and implements solutions to improve execution
- 10Enhances performance management routines based on evolving client needs
- 11Collaborates with technology teams to simplify call flows and reduce friction
Requirements10
- 15+ years experience in performance management or large-scale operations
- 2Ability to translate data into clear action plans
- 3Demonstrated influence over senior leaders and cross-segment alignment
- 4Leadership through ambiguity with ability to operationalize new routines
- 5Strong communication skills for translating complex topics
- 6Proficiency in Microsoft Office Suite
- 7High school diploma or equivalent
- 8Minimum 40 hour weekly commitment
- 9Shift availability 1st shift
- 10Experience in high-volume client services environments
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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