Brand Advocacy Specialist Simpro Software Ltd.
Overview
Lead the development and execution of a global advocacy program across Simpro Group brands to transform customer satisfaction into emotional brand loyalty. Own the creation of structured pathways for customers to become brand champions while tracking advocacy metrics and driving NPS improvements. Partner with Account Management and cross-functional teams to identify delighted customers and coordinate their engagement through virtual communities and events like Simprosium. This role drives brand affinity and community growth within a fast-paced environment.
What You'll Do11
- 1Design and implement programs that convert satisfied customers into passionate brand advocates
- 2Track and report customer advocacy actions sentiment and engagement metrics
- 3Build and maintain a diverse bench of customer advocates across industries regions and use cases
- 4Coordinate with Account Management to identify and engage delighted customers for NPS tracking
- 5Create and manage the Simprosium annual customer event and awards program
- 6Develop creative customer engagement strategies including video series social amplification and experiential rewards
- 7Produce testimonials case studies and community initiatives to showcase brand impact
- 8Own the overall customer experience by collaborating with marketing sales and product teams
- 9Support recruitment and management of customer speakers for brand amplification
- 10Analyze market trends and recommend advocacy program enhancements
- 11Drive cross-functional collaboration to align advocacy efforts with business objectives
Requirements11
- 13–6 years of experience in Brand Advocacy Community or Customer Marketing roles
- 2Bachelor’s degree in Marketing Communications Business or related field
- 3Proven ability to build advocacy programs that increase brand loyalty
- 4Familiarity with review platforms and reputation management strategies
- 5Strong relationship-building skills and experience working directly with customers
- 6Ability to manage multiple stakeholder relationships and coordinate events
- 7Excellent organizational and project management capabilities
- 8Proactive mindset with curiosity and eagerness to grow in dynamic settings
- 9Experience with virtual communities and online engagement platforms
- 10Strong communication and storytelling abilities
- 11Commitment to diversity inclusion and equal opportunity principles
Salary Insight
Salary not disclosed in listing
Location
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