Branch Manager - Waterford Lakes
Overview
The Branch Manager leads a small to moderate sized team of associates to generate new revenue and maintain existing relationships. They coach associates through iConnect and ensure optimal customer experiences. This role involves resolving escalated issues and managing operational risks. It is exempt from timekeeping and requires registration with NMLS.
What You'll Do11
- 1Lead a team of associates to identify customer needs and generate new revenue
- 2Conduct outside sales efforts to generate new business while maintaining existing relationships
- 3Educate associates and customers on financial wellness and emerging banking technology
- 4Coach and develop associates through the iConnect process
- 5Provide consistent coaching to strengthen product knowledge and address customer needs
- 6Educate customers on Consumer and Business products including loans deposits and annuities
- 7Ensure consistent optimal customer experience by handling transactional needs
- 8Resolve escalated customer and associate issues with guidance from senior leadership
- 9Manage recruiting and selection process for assigned branch staff
- 10Maintain relationships with Line of Business partners and refer complex cases
- 11Follow bank policies manage operational risks and ensure compliance
Requirements6
- 1High School Diploma or GED
- 2Three years of Financial Services sales or sales management experience
- 3Active Life Insurance License obtained within twelve months
- 4Ability to work Saturdays as needed
- 5Six years of banking or lending experience
- 6Six years of relationship-based client consultation experience
Salary Insight
$65 - $85k per year
Location
Required Skills
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