Branch Manager II, Westheimer Houston & Operations Leadership
Overview
Own and lead the Westheimer Houston branch at Premier America Credit Union guiding daily operations and member experience at scale. You will coach a team, drive efficiency, and elevate service to deliver measurable performance while shaping a culture of accountability, respect, and growth. This role blends hands-on leadership with data driven improvement to maximize member satisfaction and branch outcomes. What sets this role apart is the emphasis on change leadership, cross functional collaboration, and visible impact on the member experience.
What You'll Do10
- 1Build and coach a high performing branch team to achieve KPI targets for member satisfaction efficiency and staffing utilization
- 2Drive operational improvement through process changes and productivity gains while closing performance gaps
- 3Lead change initiatives within the branch to enhance member experience and team engagement
- 4Establish and maintain professional relationships with internal and external stakeholders to support branch goals
- 5Analyze data and prepare performance reports to monitor branch metrics and inform decisions
- 6Champion a culture of service excellence with integrity and accountability
- 7Manage risk and ensure compliance with policies procedures and regulatory requirements
- 8Foster a collaborative environment that encourages learning and development
- 9Represent the branch in community engagements and partnerships
- 10Ensure effective communication and coordination across the branch and with corporate leadership
Requirements10
- 1Five years of progressive branch leadership with a proven record of accomplishment
- 2Understanding of related legal and regulatory requirements
- 3Proven leadership management and motivational skills; ability to inspire others to achieve excellence
- 4Strong organizational and time management skills
- 5Ability to prioritize effectively in a fast paced environment
- 6Strong oral and written communication skills including presenting to groups
- 7Bi Lingual Spanish preferred
- 8PC skills including Word Excel and Microsoft Office
- 9Ability to build trust demonstrate integrity and influence others toward a shared vision
- 10Commitment to teamwork and delivering best in class service
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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