Branch Ambassador Job at Capital One - Annapolis, MD
Overview
You will own the client experience at our Annapolis branch, blending high-touch hospitality with digital banking tools. You will manage cash transactions with 100% accuracy and guide clients through mobile apps, remote deposit capture, and contactless payments. Working with a team of tech-savvy ambassadors, you will anticipate needs and solve problems before they arise. This role stands out because it removes sales quotas, letting you focus on genuine customer impact.
What You'll Do7
- 1Execute high-volume cash transactions, including deposits and withdrawals, with 100% accuracy using the branch cash management system.
- 2Maintain a compliance-first mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met.
- 3Educate clients on mobile banking, remote deposit capture, and contactless payments to enhance their digital experience.
- 4Listen actively to uncover personal and business goals, pairing clients with tailored banking solutions.
- 5Move fluidly through the branch, greeting customers and ensuring a welcoming atmosphere.
- 6Balance efficiency of high-volume operations with a community-focused partner approach.
- 7Support surrounding branches within a 50-mile radius and adapt to flexible schedules, including weekends.
Requirements7
- 1High School Diploma, GED, or equivalent certification.
- 2At least 1 year of retail, sales, or customer service experience.
- 3At least 6 months of cash handling experience.
- 4Preferred: Associate's degree or 2+ years of retail or customer-facing experience.
- 5Proficient in G-Suite.
- 6Strong written and oral communication skills.
- 7Ability to lift up to 25 pounds and stand for extended periods.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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