Boutique Manager, Luxury Watches & Clienteling
Overview
You will own boutique performance at the Breitling San Jose location, driving clienteling strategies and managing a team of sales associates. Reporting to the Boutique Director, you will oversee daily operations, staff development, and sales growth in a luxury retail environment. This role stands apart with direct ownership of recruitment, coaching, and client relationship building at a premier watch brand.
What You'll Do9
- 1Drive sales growth by executing clienteling strategies, sourcing new clients, and strengthening long-term relationships with existing customers.
- 2Coach team members on service and selling techniques, evaluating performance and implementing action plans for continuous development.
- 3Analyze market competition, watch trends, and client shopping behaviors to adjust sales tactics and product knowledge.
- 4Forecast payroll and staffing needs, aligning budgets with business goals and operational requirements.
- 5Manage daily store operations per SW standards, including selling, service, and visual merchandising.
- 6Lead recruitment and retention efforts to build a high-performing team culture.
- 7Support the Boutique Director in store-wide initiatives and serve as a leader on the floor.
- 8Develop and train staff on current collections, ensuring product knowledge excellence across the team.
- 9Foster a luxury client experience by delivering authentic, personalized service in the boutique.
Requirements6
- 12+ years in retail service, preferably luxury retail environment.
- 2Current knowledge of watch trends and market competition.
- 3High school diploma or equivalent; college degree or equivalent work experience preferred.
- 4Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
- 5Experience using retail systems for labor management, inventory, and sales reporting.
- 6Strong oral and written communication skills for client and team interactions.
Salary Insight
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