Concierge at The 1916 Company Luxury Watch Retailer
Overview
The 1916 Company seeks a Concierge to lead client interactions and elevate luxury shopping experiences. This role blends hospitality with operational excellence to create unforgettable moments for discerning clientele. We prioritize warmth professionalism and meticulous attention to detail.
What You'll Do11
- 1Greet clients warmly and match them with advisors to deliver personalized service
- 2Provide hospitality including refreshments and ensure client comfort
- 3Maintain a polished professional presence reflecting luxury standards
- 4Coordinate in-store experiences private appointments and special events
- 5Facilitate smooth transitions between client touchpoints and manage reservations
- 6Learn client preferences to tailor future interactions
- 7Handle special requests like securing private shopping areas or gift services
- 8Keep reception area immaculate and restock hospitality supplies
- 9Coordinate with managers to enhance client experience and operational flow
- 10Assist with administrative tasks such as scheduling and CRM updates
- 11Oversee cleaning of floral displays outside cases and hospitality areas
Requirements11
- 15+ years building client relationships in luxury retail hospitality
- 2CPC Card certification preferred
- 3AWS Certified cloud solutions experience
- 4BCBA credential optional
- 55-10 seasons of relevant professional experience
- 6Strong communication skills with polished demeanor
- 7Passion for luxury brand culture and client-centric mindset
- 8Ability to solve client needs discreetly and efficiently
- 9Proficiency in CRM systems and Microsoft Office applications
- 10Understanding of luxury aesthetic etiquette and service expectations
- 11Discretion handling VIP clients and maintaining confidentiality
Salary Insight
$52k per year
Location
Required Skills
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