Bilingual Customer Service Representative, Auto Title & Personal Loans
Overview
Own customer service interactions for loan processing at a growing Arizona finance company. Scale across 24 locations, handling in-person and online loan requests from intake to final disclosure. Work with a team to meet customer needs while maintaining compliance and accuracy. This role blends sales support with loan operations and cash handling, offering growth opportunities in a fast-paced environment.
What You'll Do10
- 1Handle incoming and outbound calls and in-person inquiries
- 2Process loan requests from start to finish including data entry and disclosures
- 3Collect loan prerequisites such as income proofs and vehicle title
- 4Conduct vehicle condition assessments and income source verification
- 5Provide excellent customer service and identify customer needs to drive loan decisions
- 6Balance cash drawer each shift and handle cash and debit card payments
- 7Participate in marketing activities and support light collections as needed
- 8Escalate complex issues to manager and maintain confidentiality
- 9Inform customers of loan decisions and ensure proper documentation
- 10Maintain adherence to company policies and guidelines
Requirements10
- 1Bilingual in Spanish strongly preferred
- 2Excellent communication and presentation skills
- 3Ability to multi-task, prioritize, and manage time effectively
- 4Experience with multi-line phones is a plus
- 5Cash-handling experience is a plus
- 6Reliable, punctual, able to work independently and as part of a team
- 7Proficient computer literacy and data entry skills
- 8Ability to handle confidential information
- 9Current store hours: Mon-Fri 9:00 a.m. – 6:00 p.m., Sat 10:00 a.m. - 4:00 p.m.
- 10In-person work location with onsite payroll and benefits
Salary Insight
$31 - $35k per year
Location
Required Skills
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