Automotive Store Manager, Retail Operations
Overview
You will own the daily operations of a high-volume automotive retail store in Atlanta, Georgia. Your team of 5-10 sales associates depends on your direction. You will set schedules, train staff, and resolve customer escalations. You will track monthly performance and adjust strategy based on real numbers. This role sits at the center of the store, where your leadership directly impacts revenue and customer satisfaction.
What You'll Do5
- 1Supervise a team of 5-10 retail sales workers, setting clear expectations and holding the team accountable for daily performance.
- 2Adjust the daily schedule for shift personnel based on traffic patterns and sales peaks, reducing overlap during slow hours.
- 3Train new hires on sales scripts and product knowledge, then evaluate their progress through role-play and shadowing.
- 4Track monthly sales and customer satisfaction metrics, presenting a trend analysis to the regional manager each week.
- 5Resolve escalated customer complaints on the spot, turning a negative experience into a loyalty win.
Requirements5
- 12+ years of retail or customer service experience, with at least 1 year in a supervisory or shift-lead role.
- 2Demonstrated ability to manage a team in a busy retail environment, making real-time decisions under pressure.
- 3Excellent written and verbal communication skills, with a track record of de-escalating customer disputes.
- 4Strong leadership presence, able to motivate a team toward daily sales targets.
- 5High school diploma or equivalent; associate degree in business or management preferred.
Salary Insight
$60 - $80k per year
Location
Required Skills
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