Automotive Service Advisor, Quick Lube & Repair
Overview
Jiffy Lube Multicare seeks an experienced Service Advisor to own the customer relationship at a high-volume Chicago center, turning inspections into approved repairs and repeat business. You'll join a team of 10 across a 2,000-franchise network, reporting to the Center Manager. This role stands out for its blend of quick-lube efficiency and full-service repair sales, backed by Jiffy Lube University training and ASE-recognized certification.
What You'll Do8
- 1Build rapport with customers at the service write-up desk, explaining Jiffy Lube recommendations based on 35-point inspections
- 2Convert maintenance findings into authorized upsells, from brake pads to tire replacement, hitting a 20% attachment target
- 3Coordinate with technicians to align promised completion times with actual work, updating customers on status and cost changes
- 4Master Jiffy Lube University modules on safety, brand standards, and service procedures within the first 30 days
- 5Maintain a clean, safe, and presentable service bay and waiting area, passing daily audits
- 6Handle customer objections with product knowledge, turning a no into a future appointment
- 7Document all interactions in All Data or comparable systems, capturing vehicle history and service notes
- 8Drive repeat business by following up on scheduled maintenance reminders and post-service surveys
Requirements7
- 11+ year of automotive service advisor or service writer experience
- 2Familiarity with All Data or a similar automotive repair system
- 3Excellent verbal and written communication skills
- 4Positive attitude with a strong work ethic in a team environment
- 5Ability to lift and carry up to 50 pounds, with physical tasks including pushing, pulling, and bending
- 6Valid driver's license and authorization to work in the US
- 7High School Diploma or GED
Salary Insight
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