Automotive Service Advisor, Automotive Service Writer & Customer Experience
Overview
5+ years building customer facing service experiences in an automotive shop. Owns the flow from greeting to repair completion, coordinating with Tekmetric or Mitchell users and technicians. Works in a collaborative team to deliver a professional service experience in a busy shop. What sets this role apart is the emphasis on customer communication, process ownership, and growth opportunities within a centralized service center.
What You'll Do6
- 1Builds customer relationships by greeting and guiding repair and maintenance conversations and scheduling
- 2Designs service plans and communicates diagnostics and repair needs to customers ensuring clear expectations
- 3Lead technician coordination to align service recommendations with customer goals and shop constraints
- 4Owns repair orders and service records accuracy and upsell opportunities for maintenance plans
- 5Scale shop performance by supporting a positive culture and ongoing process improvements using service software
- 6Drive documentation quality and timely updates to customers and technicians to reduce rework
Requirements5
- 15+ years of experience as a Service Advisor
- 2Strong communication and customer service skills
- 3Solid knowledge of automotive systems and repair processes
- 4Familiarity with service software like Tekmetric or Mitchell
- 5ASE certification preferred but not required
Salary Insight
$75 - $150k per year
Location
Required Skills
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