Attorney Network Performance Manager, Legal Collections
Overview
Own performance oversight for a national network of collection law firms, driving recoveries and compliance across 50+ states. You manage active firm inventory, analyze KPI dashboards, and lead monthly reviews to improve results. Collaborate with internal teams and clients to enforce SLAs and EDI standards. This role shapes a high-performing legal network at LegalStream, a leader in creditor payment solutions.
What You'll Do10
- 1Build monthly performance scorecards and review calls with active firms to align on improvement plans.
- 2Drive day-to-day support for law firms and clients on case status, compliance, and settlement approvals.
- 3Analyze KPI and performance dashboards to track liquidation, compliance, and exception handling.
- 4Design action plans for underperforming firms and monitor corrective measures to boost recovery.
- 5Evaluate firm performance trends and develop recovery forecasts to guide account placement.
- 6Ensure firms meet EDI reporting standards and correct file or status errors.
- 7Oversee account exceptions and align with client-defined objectives and SLAs.
- 8Lead firm onboarding and offboarding in collaboration with internal teams.
- 9Identify geographic gaps in legal coverage and assess potential firm partners.
- 10Drive cross-department projects on account movement and documentation.
Requirements8
- 12+ years in collections litigation or creditors' rights recovery.
- 2Working knowledge of legal collections operations and firm performance evaluation.
- 3High proficiency in Microsoft Office (Outlook, Excel, Word).
- 4Experience with legal collections or case management software, CLS Collection Master preferred.
- 5Strong data analysis skills to interpret performance trends and build strategies.
- 6Experience managing a multi-state law firm network.
- 7Comfort leading calls, conducting performance reviews, and driving accountability.
- 8Knowledge of compliance requirements and regulatory standards in collections.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
GROSSMAN YOUNG & HAMMOND LLC
VerifiedLegal Billing & Collections Specialist
Own end-to-end billing cycle as operational backbone. Generate and review invoices apply guidelines identify discrepancies coordinate with attorneys maintain accurate collections reports.
RR Donnelley
VerifiedLaw Firm Office Services Manager
You will own daily operations for a legal client's office services, spanning mail, print, reprographics, and facilities support. The team includes 10-15 direct and indirect reports, with accountability for service delivery, P&L, and client satisfaction. You will report to the Regional Director and collaborate with finance, HR, and client stakeholders. This role stands out for its blend of operational leadership and financial management in a premium legal environment.
Kaufman Borgeest & Ryan
VerifiedAccounts Receivable & Collections Coordinator NYC
We seek a detail-oriented professional to lead collection activities for partners and clients. You will reconcile balances and produce monthly reports. This role drives bottom-line improvements by resolving stale accounts and collaborating with billing teams. It offers a unique chance to shape collections processes in a dynamic environment.
Libra Solutions
VerifiedAccount Resolution Representative - Legal & Medical
You will own recovery of MoveDocs assets from medical facilities across a dynamic portfolio of personal injury cases. Reporting to the Special Resolutions team lead, you will collaborate with 45,000+ attorneys and 10,000+ healthcare providers to resolve outstanding balances. Using CRM and billing systems, you will reconcile accounts, verify payments, and document every interaction. This role stands out by blending collections with relationship preservation, requiring sharp negotiation skills and legal/medical knowledge to drive outcomes for plaintiffs and providers.
Scott & Associates, PC
VerifiedDocket Attorney Debt Recovery Litigation Job, Los Angeles
Own a docket of debt recovery litigation cases for major banks and creditors across California. You will negotiate settlements, prepare pleadings, and argue motions in court, with no billable hours and a salary plus commission structure. Join a collaborative team at Scott & Associates, P.C., a multi-state firm founded in 2000, where your caseload and court appearances are managed independently. This role is unique for its focus on outcomes, not time sheets, and offers training for attorneys new to collections.
RR Donnelley
VerifiedOperations Manager, Legal Services & Onsite Operations
Lead a large-scale legal onsite operations service supporting law firm clients, overseeing Print, Mail, Digital services, Reception & Hospitality, and Compliance Services. You will manage a team of 3 Account Managers and 1 Supervisor, driving service delivery, financial performance, and client satisfaction. Collaborate with the Account Director to set strategic direction and ensure SLA attainment. This role stands out for its breadth across multiple service lines and its direct impact on client outcomes.