Operations Manager, Legal Services & Onsite Operations
Overview
Lead a large-scale legal onsite operations service supporting law firm clients, overseeing Print, Mail, Digital services, Reception & Hospitality, and Compliance Services. You will manage a team of 3 Account Managers and 1 Supervisor, driving service delivery, financial performance, and client satisfaction. Collaborate with the Account Director to set strategic direction and ensure SLA attainment. This role stands out for its breadth across multiple service lines and its direct impact on client outcomes.
What You'll Do10
- 1Direct Account Managers and Supervisors to align client goals with service capabilities.
- 2Guide managers in influencing stakeholders on complex, sensitive matters.
- 3Coordinate cross-functional collaboration to build trust with internal and external customers.
- 4Resolve highly complex issues across multiple functional areas.
- 5Drive strategic process improvements and innovative solutions.
- 6Balance workload across teams to optimize resources and control costs.
- 7Develop and execute management strategies to drive revenue and profit growth.
- 8Evaluate performance against objectives and provide regular feedback.
- 9Mentor managers in developing leaders and individual contributors.
- 10Oversee timeliness of performance reviews and support promotion decisions.
Requirements8
- 1Bachelor's Degree in relevant discipline and 8+ years leadership experience, or Master's Degree and 6+ years leadership experience.
- 2Proven ability to adapt messaging for senior leaders, clients, and internal teams.
- 3Strong presentation skills to influence decision-makers.
- 4Deep understanding of CRM systems and data analytics tools like Salesforce and Tableau.
- 5Experience with enterprise workflow solutions such as Google Workspace and MS Office Suite.
- 6Ability to analyze high-impact business problems and develop innovative solutions.
- 7Capability to redesign workflows and service models for efficiency.
- 8Experience managing high-production team environments while maintaining service excellence.
Salary Insight
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