Associate IT Support Atlanta VXI Global Solutions
Overview
Join VXI Global Solutions in Atlanta where passionate employees drive success. This Associate IT Support role focuses on delivering essential technical assistance to internal staff while supporting a collaborative and customer‑focused environment. You will own core IT operations and contribute to a fast‑paced setting.
What You'll Do10
- 1Respond to and resolve IT support requests and incidents via phone email and in‑person channels
- 2Perform basic troubleshooting of hardware software and network connectivity issues
- 3Install configure and maintain computer systems peripherals and software applications
- 4Provide support for Microsoft Office Suite email clients and collaboration tools
- 5Assist with user account management including password resets and access provisioning
- 6Document support activities solutions and procedures in the help desk ticketing system
- 7Escalate complex technical issues to senior IT staff or specialized teams
- 8Maintain an accurate inventory of IT assets
- 9Educate users on best practices for IT security and system usage
- 10Collaborate with other IT team members to ensure efficient support delivery
Requirements9
- 1High school diploma or equivalent with an associate degree in Information Technology preferred
- 21-2 years of experience in an IT support role or related technical position
- 3Basic understanding of computer hardware operating systems Windows macOS and networking fundamentals
- 4Familiarity with Microsoft Office Suite and common business applications
- 5Strong problem solving and analytical skills
- 6Excellent communication abilities to explain technical concepts clearly
- 7Customer focused attitude and commitment to high quality support
- 8Ability to work independently and as part of a team in a fast paced environment
- 9CompTIA A+ certification or equivalent is a plus
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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