Assistant Store Manager Retail Experience
Overview
You will own store operations and team leadership at our Boulder Experience Center, driving sales and guest satisfaction. You will manage daily workflows, coach staff on product knowledge, and ensure a seamless omnichannel experience. Collaborating with customer experience and logistics teams, you will keep return rates low and uphold Avocado's sustainable brand values. This role blends hands-on floor presence with administrative duties, offering hourly pay plus monthly bonus. You will grow your leadership skills in a mission-driven, eco-conscious company.
What You'll Do10
- 1Lead store operations in the manager's absence, directing staff and maintaining a welcoming atmosphere.
- 2Coach team members in real time on guest interactions, product knowledge, and selling techniques.
- 3Train all staff on product lines and standard procedures, ensuring consistent execution of SOPs.
- 4Drive sales KPIs and OKRs by modeling effective sales behaviors and motivating the team.
- 5Partner with the store manager to conduct performance reviews and deliver constructive feedback.
- 6Monitor quality standards and suggest operational improvements to increase efficiency and reduce waste.
- 7Manage staff schedules, time-off requests, and daily task assignments to ensure proper coverage.
- 8Resolve customer issues promptly, escalating complex cases while maintaining a positive brand image.
- 9Represent the brand at community events and collaborate with digital teams to support online sales.
- 10Oversee inventory levels and product displays, minimizing shrink and maintaining store condition.
Requirements9
- 11+ years of retail or equivalent experience, including assistant management or keyholder duties.
- 2Proficiency with Mac and Google Suite for scheduling, reporting, and communication.
- 3Ability to handle phone and video appointments, providing remote sales and service support.
- 4Commitment to fostering a balanced, healthy work environment for staff and guests.
- 5Proven team player who actively contributes to completing tasks and achieving store goals.
- 6Entrepreneurial mindset focused on elevating the store's performance and community presence.
- 7Passion for healthy living, environmental awareness, and social responsibility, aligned with Avocado's values.
- 8Experience in café, training, or branded events is a plus for enhancing guest experiences.
- 9Physical ability to stand for extended periods, lift up to 200 lbs with equipment, and operate computers.
Salary Insight
$48 - $54k per year
Location
Required Skills
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