Assistant Manager, Customer Satisfaction Insights & NPS Analytics
Overview
You will own the transformation of customer feedback, CSI survey results, and operational data into actionable insights for the GM dealer network. This role sits within the GM Sales Support team, partnering with leadership, field teams, and vendors to improve NPS outcomes. You will build executive-ready reports and dashboards using PowerPoint and Qualtrics data. Your work will drive dealer performance improvement and strengthen customer experience at scale.
What You'll Do7
- 1Analyze CSI survey data, NPS results, and customer feedback to identify trends and root causes.
- 2Build executive-ready scorecards, dashboards, and PowerPoint presentations that translate complex findings into clear recommendations.
- 3Synthesize data into business stories that support decision-making by Sales Support leadership and regional teams.
- 4Partner with Global CSI leadership, regional teams, and GMIT to refine survey methodologies and reporting tools.
- 5Serve as the analytics contact for CSI reporting, ensuring accuracy and timeliness of deliverables.
- 6Drive ad hoc analyses for leadership and field teams, delivering insights on demand.
- 7Influence cross-functional teams without direct authority, managing multiple priorities to drive progress.
Requirements7
- 1Bachelor’s degree in Business, Analytics, Marketing, Communications, or related field.
- 23-5 years in automotive sales, marketing, or related field.
- 3High proficiency in data analytics, with ability to analyze complex survey and operational datasets.
- 4High proficiency in PowerPoint, creating polished, executive-ready presentations.
- 5Strong written and verbal communication, presenting insights to leadership and stakeholders.
- 6Demonstrated ability to work through ambiguity, manage multiple projects, and influence outcomes.
- 7Strong judgment, initiative, and a solution-oriented mindset.
Salary Insight
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