Assistant Manager Customer Satisfaction Insights GM
Overview
Senior individual contributor transforms customer feedback and operational data into actionable insights for GM Sales Support. Drives improvements in Net Promoter Score across dealer network through analytics and cross-functional collaboration.
What You'll Do8
- 1Analyze CSI surveys NPS feedback and operational metrics to uncover trends and root causes
- 2Develop executive-ready reports dashboards and presentations translating complex findings into recommendations
- 3Partner with global CSI leadership and vendors to refine survey methodologies and reporting tools
- 4Synthesize data into business stories supporting leadership decision-making and field team initiatives
- 5Serve as primary contact for analytics requests ensuring alignment with program objectives
- 6Support ad hoc analyses for leadership and stakeholder-driven initiatives
- 7Drive progress across multiple teams without direct authority over resources
- 8Collaborate with sales service and brand teams to enhance customer experience metrics
Requirements11
- 1Bachelor's degree in Business Analytics Marketing or related field
- 2Minimum 3-5 years experience in automotive sales marketing or related domain
- 3High proficiency in data analytics and complex dataset interpretation
- 4Expertise in PowerPoint for creating executive-ready deliverables
- 5Strong written and verbal communication skills for cross-functional audiences
- 6Proven ability to work through ambiguity and manage multiple projects
- 7Experience with Qualtrics or similar voice-of-customer platforms
- 8Familiarity with data visualization tools and BI platforms
- 9Knowledge of CSI programs NPS implementation and dashboard development
- 10Ability to partner with external vendors and internal stakeholders
- 11Understanding of GM's mission Zero Crashes Zero Emissions Zero Congestion
Salary Insight
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