Application Support Engineer Foxconn
Overview
Own daily support for business applications ensuring stability reliability and efficiency at scale. Lead First and Second Level Application Support teams monitor incidents maintain SLAs analyze trends implement improvements and provide SQL support. Collaborate with DBAs and cross-functional teams to resolve complex issues.
What You'll Do10
- 1Lead and coordinate First and Second Level Application Support teams by managing shift coverage and workloads
- 2Monitor and manage incident lifecycle ensuring accurate logging classification and resolution
- 3Ensure SLA compliance by tracking response time resolution time and system availability
- 4Analyze incident trends and root causes to implement corrective actions
- 5Document incidents and create knowledge base articles to improve operational efficiency
- 6Identify process improvements and automate support workflows
- 7Provide SQL support and assist with production applications
- 8Manage third-level escalations by coordinating with developers and vendors
- 9Lead on-site support for critical incidents and restore services quickly
- 10Train and mentor support staff through technical coaching and best practice promotion
Requirements5
- 15+ years experience in application support IT support or service desk roles
- 2Proven experience with ticketing platforms and SQL platforms
- 3Bachelor's degree in Computer Science Information Technology or related field
- 4Minimum 3 years troubleshooting complex IT issues including software hardware network and application problems
- 5Strong knowledge of ITSM processes and ability to drive continuous improvement
Salary Insight
$100 - $120k per year
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