Application Support Analyst IO Associates
Overview
iO Associates supports a financial services client focusing on banking and data processing solutions. They foster a collaborative inclusive culture offering dynamic environments for career growth. Technological advancement drives their success.
What You'll Do11
- 1Own customer support processes ensuring high satisfaction levels
- 2Design and implement self service knowledge base articles
- 3Analyze ticket trends using statistical tools
- 4Collaborate with engineering teams to resolve critical issues
- 5Scale support infrastructure during peak periods
- 6Drive process improvements through automation scripts
- 7Debug complex system failures across distributed platforms
- 8Lead knowledge sharing sessions with cross functional teams
- 9Ship new features via agile development cycles
- 10Maintain documentation for internal and external stakeholders
- 11Monitor performance metrics and provide actionable insights
Requirements11
- 15+ years building support systems with Python and SQL
- 23-5 seasons working in financial technology environments
- 3AWS Certified solutions architect experience
- 4React frontend development proficiency required
- 5Kubernetes container orchestration expertise needed
- 6Spark big data processing background preferred
- 7BCBA certification valued
- 8ETL pipeline design skills essential
- 9Data visualization tools like Tableau mandatory
- 10API integration experience with legacy systems
- 11Agile methodology familiarity required
Salary Insight
Salary not disclosed in listing
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