AI Deployment Lead, Customer Success & Implementation

You will own large-scale AI platform deployments for health system clients, driving measurable margin improvements at multi-billion dollar organizations. You will lead end-to-end delivery from scoping through go-live, managing cross-functional pods and building direct relationships with CFO-level executives. This role combines strategic advisory with hands-on technical implementation, requiring 5-10 years of experience in healthcare consulting or AI delivery. You will codify deployment patterns into repeatable playbooks and shape the product roadmap with implementation learnings.

You own enterprise customer onboarding from deal close to go-live, managing complex migrations for 20,000+ companies including Anthropic, Microsoft, and Coinbase. Working with a small team of 65, you'll drive technical solutions, ensure seamless implementation, and lay the foundation for AI credit usage and renewals. This role uniquely blends hands-on technical work with customer-facing leadership, offering direct impact on company growth.

You will own provider adoption channels and pharmacy pipeline at Develop Health, a 2-year-old AI healthcare startup that automates prior authorization, on track for $10M ARR and serving 400,000+ patients monthly. You'll be the first marketing hire, reporting to the Head of Growth and working with a Growth Marketing Advisor and exec team. You'll own execution end-to-end, shipping campaigns and assets with an AI-first workflow, scaling provider usage and generating pharmacy conversations. This role is for a hands-on marketer who prefers shipping over planning and joining a small, elite team with proven startup exits.

Lead the global Customer Implementations team at 3E, owning complex enterprise deployments across a multi-product regulatory intelligence and AI portfolio. You will build scalable processes, boost project visibility, and accelerate customer value for a mission-driven company with over 35 years of industry leadership. Collaborate closely with the VP of Customer Experience and cross-functional leaders to drive delivery excellence and revenue impact. This role stands out for its blend of startup agility and industry stability, plus the opportunity to integrate AI and automation into implementation operations.

You own Claude, Vitally, Salesforce, Zendesk, and Zapier as the CS Ops & AI Agent Manager at Redox. Your remit: cut CSM administrative overhead by 30% through AI agents and automation. You lead agent governance, tooling upgrades, and reporting that surfaces customer health to leadership. This role sits at the center of a CS organization serving 12,000+ systems and 1.2B+ monthly messages.

Own end-to-end deployment of OpenAI models into healthcare organizations, from discovery to production, at the intersection of clinical workflows and enterprise infrastructure. You will lead technical discovery, architecture, implementation, and evaluation, translating complex payer, provider, and health-system constraints into production AI systems. Collaborate with customer technical teams and internal Business, Research, Product, and Security partners to drive measurable workflow impact. This role offers the chance to define repeatable architectures for regulated healthcare environments, with up to 50% travel and a hybrid NYC model.