Admissions Specialist Ohio State University
Overview
The Ohio State University's Admissions Specialist supports students and families through phone interactions. Responsibilities include counseling students for first-contact resolution and advocating for barrier removal. This role differs by emphasizing holistic counseling and independent problem solving.
What You'll Do6
- 1Provide excellent service via phone email and in-person interactions
- 2Advocate and remove barriers to student success
- 3Demonstrate university values in all interactions
- 4Navigate Student Information Systems to answer inquiries
- 5Resolve complex issues using technical expertise
- 6Maintain high reliability during peak admission periods
Requirements6
- 1High School diploma or GED
- 2Minimum one year customer service experience
- 3Comfortable with multiple systems like Salesforce
- 4Two to three years in customer service or call center
- 5Ability to handle difficult conversations
- 6Maturity and resilience under stress
Salary Insight
$31 - $42k per year
Location
Required Skills
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