Zoom Communication Coordinator (Video Conferencing)
Overview
Own the end-to-end process of managing phone call escalations and launching Zoom video conferencing tools, Slack, ServiceNow, and Outlook calendar for a hybrid team in Chicago. You will be the central point of contact for communication workflows, ensuring seamless virtual meetings and timely escalation resolution. This 4-month contract role requires confident phone communication and judgment to redirect or escalate issues effectively.
What You'll Do7
- 1Manage phone call escalations and route them to the appropriate internal teams using ServiceNow and Slack.
- 2Launch and configure Zoom video conferencing sessions for internal and external meetings, ensuring stable connections.
- 3Coordinate meeting schedules across Outlook calendar, resolving conflicts and sending invitations with accurate details.
- 4Troubleshoot basic Zoom issues (audio, video, screen share) during live sessions and escalate complex problems.
- 5Monitor communication channels in Slack for urgent messages and respond within service level agreements.
- 6Document escalation procedures and maintain a knowledge base for recurring communication issues.
- 7Collaborate with IT support to update ServiceNow tickets with accurate status and resolution notes.
Requirements6
- 12+ years coordinating video conferencing tools, specifically Zoom, in a corporate environment.
- 2Hands-on experience with Slack for team communication and ServiceNow for ticket management.
- 3Proficiency in Outlook calendar scheduling and meeting management.
- 4Strong verbal and written communication skills with confidence on the phone.
- 5Demonstrated judgment in escalating or redirecting issues based on priority.
- 6Ability to work onsite in Chicago for 3 days per week (hybrid schedule).
Salary Insight
$20 - $25k per year
Location
Required Skills
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