VIP Desktop Support - MAC/Windows (1 Month)
Overview
Provide on-site end user support for a VIP clientele in New York, resolving issues with Windows and Mac systems, AV conference rooms, and mobile devices. You'll report to the IT manager and collaborate with resolver groups to ensure seamless operations. This short-term assignment emphasizes hands-on problem solving and quick wins, with a focus on Teams and GCOM collaboration tools. You'll build and deploy PCs, manage hardware repairs, and support printers, making a direct impact in a high-touch environment.
What You'll Do8
- 1Resolve end user issues for Windows and Mac systems, including mobility, wireless, and AV conference room connectivity.
- 2Build and configure PC images and deploy new hardware for staff onboarding.
- 3Repair or replace hardware under warranty or as approved, documenting all break/fix actions.
- 4Provide hands-on support for other IT resolver groups, including physical cabling for patch and cable management.
- 5Troubleshoot mobile devices, including downloading corporate apps and basic configuration.
- 6Manage printer incidents such as paper jams, toner replacement, and basic settings in coordination with managed print services.
- 7Support Teams and GCOM collaboration tools, ensuring meeting room technology works.
- 8Maintain inventory of PC lifecycle assets and assist with operational technology asset operations.
Requirements8
- 11+ year providing desktop support for Windows and Mac in a corporate setting.
- 2Hands-on experience with Microsoft Office and core image deployment tools.
- 3Familiarity with AV conferencing systems and Teams.
- 4Basic knowledge of network cabling and patch panels.
- 5Proven ability to troubleshoot hardware and software issues independently.
- 6Availability for a 1-month assignment, working onsite in New York.
- 7Strong customer service skills for a VIP user base.
- 8Must be able to lift up to 50 lbs for equipment setup and installation.
Salary Insight
$73k per year
Location
Required Skills
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