Travel Agent, Remote Booking & Customer Service
Overview
You will own travel planning and booking support for YO AI Labs, managing itineraries, customer queries, and process improvements. At 5+ years, you bring deep travel consultancy experience to a remote contractor role. You will collaborate with project teams, applying sales and negotiation techniques daily. This role stands out with its focus on documenting and streamlining travel processes for AI-driven projects. You will shape how travel scenarios are built and resolved.
What You'll Do7
- 1Build and manage travel itineraries for diverse customers, delivering correct bookings and clear communication.
- 2Resolve travel-related queries within 24 hours, ensuring customer satisfaction and minimizing escalations.
- 3Review current booking processes and propose improvements, then document updated workflows.
- 4Design realistic travel scenarios, recommending solutions based on destination and budget constraints.
- 5Apply sales and negotiation techniques to secure cost-effective bookings and upgrades.
- 6Collaborate with project teams, providing accurate documentation and status updates.
- 7Handle diverse customer requirements, adapting plans to unique constraints and preferences.
Requirements6
- 15+ years as a Travel Agent or in travel consultancy, with proven expertise in booking and itinerary management.
- 2Strong knowledge of travel booking systems, destinations, and industry trends.
- 3Excellent problem-solving skills to handle last-minute changes and customer issues.
- 4Proven record in customer relationship management, with high retention scores.
- 5Experience with diverse customer needs, resolving complex travel-related issues.
- 6Clear, professional writing for documentation and customer communication.
Salary Insight
$62 - $104k per year
Location
Required Skills
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