Telecom Engineer II - VoIP/SIP Expert | KabaFusion Boston
Overview
You will own enterprise telecom systems at KabaFusion, the largest privately held home infusion company serving 40+ states. Design and optimize VoIP, SIP, eFax, and unified communications across multi-site environments, with a focus on reliability and security. As a technical lead, you'll drive complex initiatives end-to-end and influence architecture decisions. This role offers the chance to mentor junior engineers while working independently on high-impact projects.
What You'll Do8
- 1Design and implement VoIP and SIP solutions to meet performance and security requirements.
- 2Lead enterprise-wide telecom projects from requirements gathering through deployment and optimization.
- 3Optimize call routing and call center platforms to reduce costs and improve uptime.
- 4Analyze call volume and utilization data to support capacity planning and budget forecasting.
- 5Evaluate vendor solutions and coordinate due diligence, estimates, and bills of materials.
- 6Partner with service providers to resolve escalated issues and ensure SLAs are met.
- 7Develop architecture diagrams, standards, and operational procedures for telecom systems.
- 8Collaborate with IT leadership and security teams to align telecom with organizational standards.
Requirements6
- 16+ years in enterprise telecommunications engineering, with multi-site experience.
- 2Advanced knowledge of VoIP, SIP, and call routing protocols.
- 3Strong understanding of network fundamentals as they relate to voice platforms.
- 4Proven troubleshooting skills for complex, multi-layer telecom issues.
- 5Bachelor's degree in engineering, computer science, or related field.
- 6Preferred certifications: Network+, CCNA, or similar.
Salary Insight
$115 - $135k per year
Location
Required Skills
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