Technical Support Analyst - College Track San Francisco
Overview
Join College Track as a Technical Support Analyst in San Francisco to own critical IT services at a growing institution. You will deliver high-quality support, maintain systems like Okta and Zendesk, and drive automation initiatives. This role blends technical expertise with collaborative teamwork to shape a reliable technology infrastructure while influencing future directions.
What You'll Do9
- 1Provide high-quality support to staff across the organization
- 2Administer systems managed by the technology team including Okta and Zendesk
- 3Analyze logs and alerts to proactively identify potential issues
- 4Evaluate and deploy changes to software processes and hardware
- 5Maintain documentation and research best practices for network security
- 6Manage hardware support contracts and vendor relationships
- 7Contribute to IT projects and participate in cross-functional training
- 8Remediate security issues and ensure compliance
- 9Actively engage in creating and enhancing technology policies
Requirements9
- 12–4 years of experience in SaaS systems administration and user support
- 2Strong knowledge of network operating systems and devices
- 3Analytical decision-making skills for systems performance and user needs
- 4Proficiency in troubleshooting, repairing, and upgrading systems
- 5Excellent communication abilities for explaining technical concepts clearly
- 6Ability to prioritize tasks and meet deadlines efficiently
- 7Flexibility and adaptability in a fast-moving environment
- 8Commitment to College Track's mission of empowering students
- 9First-gen college graduate background encouraged
Salary Insight
$78 - $95k per year
Location
Required Skills
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