Technical Services Representative - Midwest Field Role
Overview
As a Technical Services Representative, you own customer success across the Midwest, troubleshooting production issues and optimizing product performance on-site. You serve as the primary technical partner for key accounts, supporting plant operators and leadership teams. Your role involves leading field trials, calibrating dispensing equipment, and delivering training. This field-based position demands strong communication and mechanical aptitude, with a focus on building trust and driving long-term growth.
What You'll Do6
- 1Serve as the primary technical partner for assigned accounts, building relationships with plant managers and operations teams.
- 2Troubleshoot production challenges on-site, identifying root causes and implementing solutions in real time.
- 3Lead and monitor field trials, collecting data and reporting results to customers.
- 4Inspect, calibrate, and maintain dispensing equipment to ensure optimal performance.
- 5Identify opportunities to improve product utilization and expand accounts.
- 6Deliver in-person training presentations to customer teams at their locations.
Requirements6
- 13-5 years in manufacturing, construction materials, or technical field service.
- 2Mechanical and electrical aptitude for equipment troubleshooting and calibration.
- 3Strong communication and relationship-building skills for diverse workforces.
- 4Highly organized and self-directed, managing a demanding travel schedule.
- 5Willingness to travel up to 70%, with overnight travel required.
- 6Bilingual (English and Spanish) is a plus.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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