Tech Support Specialist with GHL CRM Experience
Overview
You will own technical support for Bioharmonic Technologies' VIBE systems, troubleshooting hardware, software, tablet, headphone, and connectivity issues for customers and internal teams. You'll manage support requests and maintain records in GoHighLevel (GHL) CRM, coordinate cases with internal and external partners, and help improve support workflows. Based in Beverly Hills, you'll be the go-to person ensuring every laptop, monitor, and connection is ready for action, empowering a collaborative team. This role combines hands-on technical problem-solving with customer-facing communication, offering growth in a supportive, innovative environment.
What You'll Do8
- 1Troubleshoot customer issues with VIBE systems, covering hardware, software, tablets, headphones, and connectivity.
- 2Manage support requests and maintain accurate records within GoHighLevel (GHL) CRM.
- 3Assist customers with onboarding, product setup, and technical guidance via phone, email, and video calls.
- 4Coordinate support cases with internal team members and outside service providers for timely resolution.
- 5Maintain and update customer records, support documentation, FAQs, and troubleshooting guides in GHL.
- 6Monitor and improve support workflows, automations, and communication processes in GoHighLevel.
- 7Support internal team members with CRM, software, and basic technology questions.
- 8Assist with inventory tracking, replacement parts, warranty claims, and product service coordination.
Requirements9
- 1Must be located in CA.
- 2Experience with CRM platforms, preferably GoHighLevel (GHL) or similar systems.
- 3Strong troubleshooting and problem-solving skills with both software and hardware.
- 4Excellent written and verbal communication skills.
- 5Comfortable learning new technology and explaining technical concepts to customers in a simple, friendly way.
- 6Highly organized with strong attention to detail and follow-through.
- 7Customer-focused with a positive, patient, and professional attitude.
- 8Ability to prioritize multiple support requests in a fast-paced environment.
- 9Experience with customer service, technical support, or IT support is preferred.
Salary Insight
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