H&R BlockVerified Source

Tax Associate, Seasonal Preparation & Client Service

29K–37K
Onsite · Baltimore, Maryland
Posted August 12, 2026
payroll

Overview

You will prepare accurate tax returns at a local H&R Block office, working directly with clients to gather information and answer questions. No prior tax experience is required, as you will receive 2+ weeks of paid training and ongoing support from experienced teammates. You will join a collaborative team of 40+ associates serving thousands of clients each season. This role stands out for its accelerated career path, with opportunities to increase earnings as you master new skills.

What You'll Do7

  • 1Prepare complete and accurate tax returns for 50-100 clients per season, using H&R Block software and training.
  • 2Gather client financial data and identify deductions using AI tools like Copilot and ChatGPT.
  • 3Explain tax outcomes and recommend H&R Block products and services to meet client needs.
  • 4Analyze unique tax situations and resolve issues with guidance from senior staff.
  • 5Manage client appointments and follow-up calls, maintaining a 98% client satisfaction score.
  • 6Support office operations during peak periods, working evenings and weekends as needed.
  • 7Complete ongoing training to earn H&R Block Income Tax Course certification.

Requirements9

  • 1High school diploma or GED.
  • 2Successful completion of the H&R Block Income Tax Course.
  • 31+ year of customer service experience in a retail or office setting.
  • 4Strong communication skills, including active listening and clear explanation of complex topics.
  • 5Proficiency with Microsoft Office, especially Excel and Outlook.
  • 6Ability to work 15-35 hours per week, with 40 hours available during peak season.
  • 7Availability to work evenings and weekends from January through April.
  • 8Preferred: Bachelor's degree in Accounting or Finance.
  • 9Preferred: Experience in financial services, insurance, or retail sales.

Salary Insight

$29 - $37k per year

Location

Typeonsite
LocationBaltimore, Maryland

Required Skills

Tax preparationCustomer serviceCommunicationProblem solvingDigital tools
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