SVP Director of Client Services Omni-Channel Pharma Agency
Overview
SVP Client Services leads client services at Avalere Health, focusing on omni-channel pharma agency. This role drives strategic thinking and marketing solutions to achieve business goals while fostering a culture of inclusion and flexibility.
What You'll Do11
- 1Own client recommendations and escalation issues for the book of business
- 2Lead cross-functional teams in people development and operational excellence
- 3Assess client perspectives to align marketing strategies with business objectives
- 4Manage forecast development and ensure accurate monthly and quarterly updates
- 5Collaborate with talent acquisition to recruit top account professionals
- 6Drive revenue growth by identifying new assignments and organic opportunities
- 7Maintain communication with LOB leads to ensure collaborative growth
- 8Coordinate with Strategy, Engagement, Creative, Scientific, and Digital leaders for optimal solution delivery
- 9Provide coaching and mentorship to develop account management teams
- 10Analyze client performance metrics to inform strategic marketing decisions
- 11Ensure proper utilization of team resources and address under/overutilization issues
Requirements11
- 120+ years of experience in marketing or marketing-related roles within the pharmaceutical industry
- 2Agency account leadership experience required
- 3Proven success leading books of business with $25 million+ annual revenue
- 4Experience leading teams of account management professionals with 10+ members
- 5Strong financial acumen with demonstrated revenue forecasting and margin management
- 6Deep knowledge of pharma industry issues and client business landscapes
- 7Expertise in digital marketing and integrated marketing projects
- 8Ability to operate flexibly across global locations with hybrid and remote options
- 9Commitment to diversity, equity, and inclusion through employee network groups
- 10Understanding of disability confident scheme and flexible work arrangements
- 11Experience with global mobility opportunities and cross-capability career moves
Salary Insight
$250 - $275k per year
Location
Required Skills
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