Supervisor of Furniture Repair Technicians
Overview
Lead and mentor field technicians overseeing service operations at the Tampa location. Manage scheduling route adjustments and troubleshoot customer care issues while ensuring compliance with policies. Responsibilities include onboarding new hires conducting performance reviews and handling travel logistics. This role offers varied duties focused on operational efficiency and team development.
What You'll Do11
- 1Build schedules and adjust routes based on daily service demands
- 2Drive performance assessments and conduct travel arrangements
- 3Audit technician activities and maintain detailed punch-report details
- 4Monitor service quality and enforce company policy standards
- 5Provide training on best practices safety protocols and repair techniques
- 6Maintain company vehicle for field operations
- 7Develop and implement improvement initiatives
- 8Coordinate with cross-functional teams to resolve operational challenges
- 9Track KPIs related to technician productivity and customer satisfaction
- 10Ensure proper documentation of all field service activities
- 11Foster a positive work environment that encourages continuous learning
Requirements10
- 1Self-motivated professional with 3 years experience in furniture repair or field service
- 2Proven track record of developing and coaching staff members
- 3Strong communication abilities in written and verbal formats
- 4Expertise with Microsoft Office Suite and mobile devices
- 5Familiarity with RTG Customer Service Systems
- 6Valid driver’s license and clean driving record
- 7Drug screening clearance required
- 8Ability to operate heavy equipment safely
- 9Certification in furniture repair or related technical field preferred
- 10Experience with inventory management software
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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