Sr. Customer Success Manager Okta
Overview
Lead strategic customer success initiatives for the Enterprise Sector at Okta. Report to the Regional Manager and drive retention while complementing innovations with business objectives. Thrive in a fast‑paced environment where you can influence executive alignment and deliver tangible outcomes.
What You'll Do11
- 1Develop and nurture strong customer and C‑Level relationships to understand business goals and ensure retention and ROI
- 2Design and execute proactive success plans and Strategic Business Reviews with clear goals and KPIs
- 3Champion customers internally and mobilize cross‑functional partners across Sales Support Engineering and Product
- 4Gather and surface feedback to drive continuous improvement and identify expansion opportunities
- 5Identify renewal risk and collaborate with internal teams to remediate issues and spot upsell possibilities
- 6Represent the customer voice by communicating needs and influencing product roadmaps
- 7Drive adoption of Okta’s agentic capabilities through compelling presentations and communications
- 8Thrive in a high‑urgency setting with willingness to travel up to 25%
- 9Deliver exceptional customer experiences by balancing ambition with operational excellence
- 10Collaborate with leadership to achieve ambitious business outcomes
- 11Maintain strong emotional intelligence and executive stakeholder development skills
Requirements10
- 15+ years in customer success account management consulting roles with large enterprises
- 2Proven track record of scaling customer experience excellence and achieving ambitious targets
- 3Strong emotional intelligence and elite relationship management abilities
- 4Exceptional presentation and communication skills for C‑level audiences
- 5Analytical listening skills to ask effective questions and anticipate customer needs
- 6Technical problem‑solving abilities with quick resolution capability
- 7Experience with enterprise security tools preferred
- 8Willingness to travel up to 25%
- 9Valid work authorization for positions in California Colorado Illinois New York Washington
- 10Ability to raise the bar and turn action into traction
Salary Insight
$151 - $208k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Quest Software
VerifiedCustomer Success Manager, Enterprise SaaS & AI
You will own the performance, engagement, and development of a team of Strategic and Enterprise Customer Success Managers supporting Quest Software's most strategic accounts. Your team drives adoption, retention, and measurable business outcomes for 45,000+ companies, including 90% of the Fortune 500. Reporting into the Domain area of Austin, you will partner with Sales, Renewals, Product, and Support to align strategy and ensure seamless execution. This role is distinct because you will directly shape the customer success function for enterprise AI data governance and cybersecurity solutions.
Quest Software
VerifiedCustomer Success Manager - Strategic
Quest Software builds the foundation for enterprise AI with solutions in data governance cybersecurity and platform modernization. More than 45,000 companies including 90% of the Fortune 500 trust Quest to solve their most critical challenges. From securing identities and modernizing platforms to preparing data for AI we help enterprises unlock their full potential. As the Customer Success People Manager you will be accountable for the performance engagement and professional development of a team of CSMs supporting Quest’s most strategic accounts. You will empower the team to deliver superior customer experiences manage escalations and drive measurable business outcomes. You will also serve as a key partner to cross-functional stakeholders across Sales Renewals Product and Support to ensure strategic alignment and continuous improvement. This position is an in-office-based role located in the Domain area of Austin.
hhaexchange
VerifiedCustomer Success Manager - Enterprise Solutions
HHAeXchange seeks a proactive Customer Success Manager to lead a portfolio of 30–50 enterprise accounts. You will own the end-to-end relationship delivering value, driving renewal, and expanding accounts. This hybrid role in Midtown Manhattan focuses on strategic partnership and net retention.
Nexthink
VerifiedCustomer Success Manager, Digital Employee Experience
Own customer success for 55+ mid-market accounts at Nexthink, the leader in digital employee experience management. Drive platform adoption and value realization across 1500+ customers and 25M+ employees. Collaborate with Sales, Solution Consulting, and Product teams to secure renewals and identify upsell opportunities. This role requires a technical background and a structured approach to build executive relationships and deliver measurable outcomes.
Techno-Comp, Inc.
VerifiedOkta Engineer
Own lead developer for Okta deployments across multiple sites. Drive technical excellence and mentorship. Shape architecture and delivery of secure identity solutions.
Dayshape
VerifiedSenior Customer Success Manager US Dayshape
Dayshape seeks a Senior Customer Success Manager to lead a portfolio of strategic enterprise accounts. The role drives customer adoption and optimises platform value while fostering long‑term partnerships. This position offers competitive compensation and a dynamic, inclusive culture.