Solutions Analyst III ServiceNow JPMorganChase
Overview
Own end-to-end solution design and delivery for ServiceNow products while bridging business stakeholders with engineering teams. Deliver scalable technical artifacts and drive continuous improvement of workflow platforms. Unique focus on automating data integration and enhancing operational efficiency.
What You'll Do11
- 1Elicit and document comprehensive business functional and data-flow requirements through collaboration with product owners and technical teams
- 2Translate complex business needs into scalable process data and technical solution options leveraging AI-assisted analysis
- 3Produce clear artifacts including user stories acceptance criteria and data lineage maps to enable precise implementation
- 4Partner with engineering to align requirements with platform standards and reusable architectural patterns
- 5Conduct data analysis to uncover trends and drive strategic improvements across workflow solutions
- 6Manage requirement backlog balancing customer priorities against team capacity and delivery timelines
- 7Validate AI-generated insights and ensure compliance with data sensitivity protocols
- 8Coordinate UAT planning and execution including test scenario development and defect resolution
- 9Maintain documentation governance standards and contribute to knowledge sharing across cross-functional teams
- 10Analyze operational readiness requirements and integrate runbooks into solution architectures
- 11Apply process modeling techniques to visualize business workflows and data transformations
Requirements11
- 13+ years solutions analysis experience or equivalent expertise
- 2Proven ability to deliver high-quality requirements artifacts for complex systems
- 3Advanced data analytics skills with hands-on experience in large dataset processing
- 4Strong BI dashboard creation and data visualization expertise
- 5Expertise in Jira for tracking and reporting project progress
- 6Mandatory experience with enterprise-authorized AI tools for requirements analysis
- 7Familiarity with ServiceNow platform fundamentals including requirements workflows
- 8ServiceNow Certified System Administrator (CSA) certification preferred
- 9Agile methodology experience with Scrum or Kanban frameworks
- 10Understanding of API integration and interface contract design principles
- 11Knowledge of operational readiness concepts and change management processes
Salary Insight
$114 - $155k per year
Location
Required Skills
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