Shift Supervisor, Bakery & Customer Service at Top Shelf Cookies
Overview
Lead a small bakery team and front shop operations at our Dorchester location with responsibility for daily production, service, and event presence at local markets. You will manage staff, uphold quality, handle transactions, and coordinate deliveries. This role blends hands-on baking-, operations-, and guest-facing duties to keep Top Shelf Cookies running smoothly
What You'll Do9
- 1Build a cohesive team through coaching, training, and performance feedback
- 2Lead daily bakery and shop operations to maintain quality, cleanliness, and accuracy
- 3Own inventory management, restocking, and cash handling with precise records
- 4Coordinate event participation including booth setup and product presentation
- 5Ship and track outgoing deliveries and prepare labels and packaging
- 6Engage customers with exceptional service and resolve issues promptly
- 7Oversee facility and equipment maintenance to ensure a safe work environment
- 8Drive a positive, collaborative culture and represent the brand at events
- 9Ensure adaptability to fast-paced changes in schedule, including weekends and evenings
Requirements6
- 1Previous supervisory or leadership experience preferred
- 2Excellent customer service and interpersonal skills
- 3Strong organizational and problem-solving abilities
- 4Ability to work in a fast-paced environment and adapt to changing circumstances
- 5Reliable and punctual with a flexible schedule including weekends and occasional evenings
- 6Must have a valid driver's license if involved in deliveries
Salary Insight
$17 - $21k per year
Location
Required Skills
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