Service Team Member, Retail Footwear
Overview
Own the customer experience on the sales floor and at the register in a busy retail environment. You’ll help customers select footwear, stock the floor, and support promotions across multiple departments. Work in a friendly, neighborhood store with growth opportunities as part of a larger Foot Locker family. This role emphasizes customer service, teamwork, and integrity in cash handling.
What You'll Do10
- 1Build relationships with customers and answer questions about merchandise to help them decide
- 2Lead customers to appropriate merchandise and explain features and benefits to drive sales
- 3Resolve customer concerns or complaints with appropriate escalation
- 4Unload and process shipments and maintain stock levels on the selling floor
- 5Execute price changes and merchandising moves while maintaining visual standards
- 6Maintain a clean, safe work area and adhere to loss prevention policies
- 7Operate cash register, balance cash at start and end of shift
- 8Promote WSS Loyalty membership and support promotions
- 9Provide friendly, energetic service to support achieving store sales goals
- 10Assist with backroom organization and merchandise presentation
Requirements8
- 1Must be 18 years or older
- 2High School or GED equivalent
- 3Previous retail, hospitality, or customer service experience a plus
- 4Ability to read, write, and interpret basic safety and operating instructions
- 5Ability to perform basic math, make change, and handle cash
- 6Flexibility to work nights, weekends, and holidays
- 7Strong interpersonal and communication skills
- 8Ability to multi-task and work as part of a team
Salary Insight
$33k per year
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