Thompson Safety, LLCVerified Source

Service Representative Job in Philadelphia, PA | Thompson Safety

49K–51K
Onsite · Philadelphia, Pennsylvania
Posted July 30, 2026
payroll

Overview

The Service Representative at Thompson Safety owns the front-line customer experience, handling every inquiry from initial contact to final resolution. With a high school diploma and proven client-facing experience, you will manage 30+ daily interactions across phone, email, and chat, ensuring issues are solved on the first contact. You will work in a dynamic environment alongside a team that values clear communication and problem-solving. This role stands out for its focus on building loyalty through responsive, reliable service.

What You'll Do7

  • 1Respond promptly to customer inquiries via phone, email, and chat, resolving common issues on the first contact.
  • 2Escalate complex problems to internal teams, ensuring a handoff that includes full context and follows up to confirm resolution.
  • 3Document every interaction accurately in CRM software, keeping records current and searchable.
  • 4Provide detailed product and service information so customers can make informed decisions.
  • 5Follow up within 24 hours to verify satisfaction with the resolution.
  • 6Maintain up-to-date knowledge of products, services, policies, and procedures.
  • 7Flag recurring customer trends to leadership, contributing to process improvements.

Requirements9

  • 1High school diploma or equivalent
  • 21+ years in a customer service or client-facing role
  • 3Strong verbal and written communication skills
  • 4Basic computer proficiency, including experience with CRM software or similar tools
  • 5Ability to handle multiple tasks and prioritize in a fast-paced environment
  • 6Preferred: Associate's or Bachelor's degree in Business, Communications, or related field
  • 7Preferred: Experience in a call center or service-oriented environment
  • 8Preferred: Bilingual in Spanish or other commonly spoken languages in the US
  • 9Preferred: Proficiency with advanced CRM platforms and Microsoft Office Suite

Salary Insight

$49 - $51k per year

Location

Typeonsite
LocationPhiladelphia, Pennsylvania

Required Skills

crmmicrosoft officecommunicationproblem-solvingorganizational
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