Service Lane Manager, Automotive Dealership
Overview
You will own the service drive at Chrysler Dodge Jeep Ram of Franklin, directing a team of advisors and technicians to hit monthly financial targets. You'll run daily lane operations, from repair order flow to customer follow-up. This role sits on the dealership's leadership team, with direct input into hiring and training. You'll get to shape the customer experience and build a high-performing service team in a growing dealership.
What You'll Do8
- 1Hire, train, and manage service advisors and automotive technicians to keep the service lane running smoothly.
- 2Set sales targets for income and transaction numbers by labor category, then monitor performance against them.
- 3Manage monthly financial objectives through forecasting, budgeting, expense monitoring, and variance analysis.
- 4Distribute repair orders efficiently, prioritize required services, and ensure timely support for new and used vehicle sales departments.
- 5Serve as a concierge liaison between technicians and customers, resolving inquiries and fostering positive experiences.
- 6Maintain high customer satisfaction and loyalty by exceeding service expectations and standardizing follow-up communication.
- 7Ensure all service transactions are handled correctly by thoroughly training and supervising employees.
- 8Provide concierge support for all owner inquiries, by phone or in person, and build lasting relationships through attentive service.
Requirements6
- 13+ years as a Dealership Service Manager with proven leadership skills.
- 2Intermediate computer proficiency and hands-on experience with dealership CRM systems.
- 3Manufacturer training and required certifications.
- 4Valid driver's license with an acceptable driving record.
- 5Willingness to submit to a background check and drug screen.
- 6Authorization to work in the United States.
Salary Insight
$150 - $225k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Luxury Brand Auto Dealership
VerifiedService Manager, Luxury Auto Dealership
You will run a high-volume service department at a luxury auto dealership, owning daily operations and team leadership from day one. You will guide a team of ASMs and Technicians through daily meetings, monitor repair flow with DMS systems, and hit departmental objectives set with the service director. You will manage department finances, warranty compliance, and OSHA enforcement while keeping the facility and equipment in top shape. This role stands out for its long-tenured dealership culture and full benefits including 401K match.
Chrysler Dodge Jeep Ram & Hyundai of Seattle
VerifiedAutomotive Service Advisor, Chrysler Jeep Dodge Ram
You will own the service lane at Seattle's premier Chrysler Jeep Dodge Ram dealership, managing a talented tech team that produces at 200%+ efficiency. You will be the primary customer contact, driving satisfaction scores above national averages. This elite role offers an aggressive pay plan with 6-figure earning potential. You will take over an established book of business and lead daily operations with Reynolds and Autoloop systems.
Bill Oliverio Premier Auto Sales
VerifiedAutomotive Service Manager, Dealership Operations
You will take ownership of the entire service department at Bill Oliverio Premier Auto Sales, overseeing a team of technicians and advisors. You will manage daily operations, drive customer satisfaction, and hit aggressive bonus targets in a high-volume dealership. The team is already in place, and they need a leader with 5+ years of automotive experience to guide them. This role offers a strong base salary of $65K-80K plus bonuses, and benefits including medical, dental, and 401K. You will lead a growing department in a dealership known for high customer satisfaction.
Auto Dealership VII, LLC
VerifiedService Advisor, Automotive Service & Customer Experience
You will own the service lane for a nationwide team servicing 20,000 cars a day, acting as the link between technicians and customers. You will use technology to uncover up-sell opportunities and build loyalty. You will be part of a state-of-the-art service department, with a culture that values innovation and teamwork. This role stands out because you get out from behind the desk and play an active role in the lane.
Auto Lenders Liquidation Center Inc
VerifiedAutomotive General Manager, Dealership Operations & Sales
Lead daily operations, sales, and financial performance for a multi-location pre-owned dealership group, with 5+ years in automotive management. Partner with department heads to drive growth, customer satisfaction, and profitability. Join a team that offers no-haggle pricing, high volume, and a path to promotion from within, making this a chance to own P&L at scale.
Barren Troy Holdings
VerifiedAutomotive Store Manager, High Volume Repair Center
You own the daily operations of a high volume automotive repair center, driving sales growth and customer loyalty in a clean, modern, and safe workspace. You lead a team of skilled technicians and service writers, developing them through coaching and hands-on guidance. You work alongside experienced Operations Managers to keep the shop running at peak performance. This role stands out with a steady flow of customers, state-of-the-art tools, and a clear path to long-term career growth.