Service Advisor Ricart Automotive
Overview
Service Advisor at Ricart Automotive leads customer interactions and manages vehicle service appointments. This role drives client satisfaction through personalized service and operational excellence.
What You'll Do11
- 1Review daily appointment schedules and greet customers with appointment details
- 2Assess primary appointment reasons and identify additional vehicle issues
- 3Generate repair orders for technicians
- 4Dispatch jobs to appropriately trained staff
- 5Create estimates based on material labor and supply costs
- 6Calculate customer payments including deductibles
- 7Verify warranty and service contract coverage through document review
- 8Arrange customer towing and temporary transportation solutions
- 9Handle incoming and outgoing customer communications
- 10Provide flexible scheduling for night and weekend shifts
- 11Apply problem-solving and conflict resolution abilities
Requirements7
- 1Valid driver's license
- 2High school diploma or equivalent
- 3Ability to operate manual vehicles
- 4Strong oral communication skills
- 5Flexibility for varied shift patterns
- 6Experience with point-of-sale systems
- 7Demonstrated relationship management capabilities
Salary Insight
$60 - $92k per year
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