Service Advisor, Automotive Dealership Portland
Overview
You'll own the service lane at Kia of Portland, turning car repairs into trust-building moments for every customer. You'll serve as the link between drivers and our certified technicians, guiding each vehicle from write-up to final checkout. You'll manage a steady flow of appointments, estimates, and follow-ups in a busy Portland dealership, using Reynolds or CDK to track every detail. What sets this role apart: you'll set the tone for customer loyalty, and your expertise will keep our shop humming with precision.
What You'll Do7
- 1Greet customers warmly at the service drive, asking about their driving concerns and documenting symptoms in Reynolds or CDK.
- 2Translate customer descriptions into detailed repair orders, verifying vehicle condition with a walk-around and confirming service codes.
- 3Build accurate estimates for parts and labor, presenting options with clear benefits and gaining approval before work begins.
- 4Schedule appointments that align technician capacity with customer urgency, minimizing wait times and maximizing bay usage.
- 5Follow up with each customer post-service, confirming satisfaction and inviting them back for future maintenance.
- 6Communicate updates throughout the repair, flagging any changes in cost or timeline before work proceeds.
- 7Process payments and close repair orders accurately, ensuring warranty claims and paperwork match factory standards.
Requirements7
- 12+ years as a Service Advisor in an automotive dealership setting.
- 2Working knowledge of automotive systems, diagnostics, and common repair procedures.
- 3Proven ability to explain technical issues to non-technical customers with empathy and clarity.
- 4Hands-on expertise with Dealer Management Systems such as Reynolds or CDK.
- 5Clean driving record and valid driver's license.
- 6Capacity to juggle multiple customer conversations and repair tracks without dropping details.
- 7Positive, service-first mindset that thrives in a face-to-face customer environment.
Salary Insight
$60 - $120k per year
Location
Required Skills
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